Job Responsibilities:
Interacting with restaurant customers and guests to gauge satisfaction and improve customer service delivery.
Coordinates, monitors and supervises the daily operation of the restaurant and front desk staff for maximal productivity.
Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
Ensuring that standards and procedures and strictly adhered to.
Resolving customer complaints in a professional manner.
Preparing daily reports and presenting them to the higher management.
Train front office staff as designated and outlined in the front office training procedures.
Builds strong relationships and coordinates with all other department's to improve service delivery.
Ensures front desk supplies are stocked and computer equipment functioning properly.
Takes charge of online orders and ensures swift and efficient deliveries.
Handles all issues and complaint relating to online orders and resolves them timely.
Performs other duties as assigned, requested or deemed necessary by management.
Job Requirements
- Degree in Business Management, Hospitality, or a related field.
- Prior work experience as a front desk Restaurant Supervisor, or a similar position in the Hospitality industry.
- Extensive experience in demonstrating leadership skills.
- Ability to maintain a positive work environment.
- Amazing written and verbal communication skills.
- Ability to work for long periods of time and on weekends as well.
- Strong organization and analytical skills and exceptional customer service skills.
- Customer-oriented individual and an outstanding problem-solver.
- Good numerical abilities.
- Ability to convey information and ideas clearly.
- Must maintain composure under pressure.
- Good time management skills.
Job Type: Permanent
Salary: From ₦90,000.00 per month
Ability to commute/relocate:
- Oyo: Reliably commute or planning to relocate before starting work (Required)
