Contact Centre Manager (Remote)
About Us
D2MS was founded on the belief that sales can and should be done differently. We are proud to represent clients with blue chip values across the globe and they, like us, value a people centric sales result. With operations already in Europe and North America, we are looking for someone to lead our Australian operation from inception.
About the Role
We are seeking an experienced Contact Centre Manager to manage and grow a remote working outbound contact centre. You will be responsible for the commencement and ongoing management of our Australian operation.
At D2MS a great cultural fit is more important than where you live. this role is 100% remote and can be performed from anywhere within Australia or New Zealand.
About You
We are looking for a true self-starter who has experience of running and being accountable for the success of their business unit.
Leading your team with dignity and respect whilst delivering a result, you have a passion for people management and a keen understand of how metrics drive business performance.
Key Responsibilities:
- Work closely with business owners to build a culture of target setting and accountability.
- Owning the management of our people and of the day-to-day operations – setting performance targets and managing accordingly.
- Recommend and implement business innovations which drive performance.
- Managing budgets and taking accountability for the performance of our client’s campaigns.
- Ensure the operation has the right tools, training and processes in place to adhere fully to industry rules and regulations.
- Provide a feedback loop to the business directors on the strategy, implementation plan and results aimed at driving growth in people and performance.
Required Skills, Knowledge and Experience
- Proven ability to lead and deliver a sales contact centre operation including training and development requirements.
- Exceptional people management skills and stakeholder relationship management.
- A team player building trust through collaboration to achieve a positive outcome for our clients and our people.
- Experience of managing virtual teams and staff is desired.
- Ability to analyse and present performance data.
- Experience in identifying areas of improvement and implementation plans to achieve it.
What we offer
- Competitive salary of $90,000 - $110,000 depending on experience
- Bonus based on delivery of KPIs
- Flexible working
- Expenses and Incentive Budget
Job Types: Full-time, Contract
Contract length: 12 months
Salary: $90,000.00 – $110,000.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus
- Commission
Experience:
- Contact Centre Management: 2 years (Preferred)
Work Authorisation:
- Australia (Required)
Work Location: Remote
