Title: Coordinator I
Location: Remote
Duration: 6 months Contract
Pay $21/hr on W2
JOB DESCRIPTION:
- This position will be 20-40 hours a week between 8-4:30 Local time.
- This position will be work from home.
- Working from home requires a safe quiet environment with good internet access.
- Lumen will provide the laptop and headset during the contract.
- This position provides notification of network maintenance activities and responds effectively to customer inquiries regarding scheduled maintenance under close supervision.
- Responsible for processing planned maintenances received from internal, third party vendor and contractors that will be service affecting to the Lumen Network.
Responsibilities:
- Creating vendor planned maintenances in systems utilized by Change Management
- Generate impacts of affected objects
- Validating impacts
- Scheduling Network planned maintenances
- Working off an assigned workload
- Postpone modify or cancel requests received from requestor group/vendor.
- Receive customer calls internal and external for Network Maintenance Inquiries
- Process Network Maintenance Inquiries to resolution. Usually within 24 hours
- Provide planned maintenance status updates and completions to our customers in a timely fashion
- Ensures customer communication requirements are met at committed intervals to promote a positive customer experience during difficult outage scenarios
- Manage workload and Vendor e-mails received
- Create Special Handling requests
- Make calls to dark fiber customers at the completion of a planned maintenance
- Responding to Special Handling requests before, during and after the planned maintenance
- Adheres to all internal processes to ensure the information is captured and that the workflow is executed accurately and within outlined service level objectives
- Responsible for understanding impacts associated with a given conflict for our customers
- Responsible for communicating non-proprietary information to clients
- High School Diploma or GED or relevant job experience.
- Work experience in a customer service role.
- Excellent written and verbal communication skills.
- Must be willing and able to work any shift which could include days, evenings, nights, weekends
- Ability to communicate courteously and professionally with outside contacts and other employees, including various levels of staff and management.
- Excellent verbal and written communication skills. Ability to deliver difficult messages in a clear, concise, and empathetic manner, ability to convey a sense of urgency in written communications
- Goal and detail oriented.
- Ability to perform under emergency conditions
- Manages competing tasks simultaneously, possibly with frequent interruptions.
- Self-motivated and able to work with minimal supervision.
- Strong analytical and organizational skills.
- Attention to detail with good organizational capabilities.
- Ability to prioritize with good time management skills.
- Sound ability to effectively manage conflict in stressful situations
- Must be capable of learning and supporting technical aspects of products and services to include transport, IP, and voice.
- Ability to use effective approaches for choosing a course of action or reaching valid conclusions.
- Ability to effectively manage an issue from inception to closure and work extremely well in a supportive, team environment.
- Must be punctual and possess an exceptional work ethic.
Ability to establish and maintain excellent customer & team relationships
Job Type: Contract
Salary: $20.00 - $21.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Do you have experience from Telecommunication or Technical Industry?
Experience:
- Customer service: 3 years (Required)
- Ticketing: 3 years (Required)
- Data entry: 2 years (Required)
Work Location: Remote
$ads={1}
$ads={2}