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Description
The ALOFT RALEIGH is ready for you to join us...
We are the ALOFT RALEIGH hotel. We are a group of individuals that are passionate and dedicated to our jobs. We are driven by ensuring each of our guests have an exceptional visit to our hotel. Our culture is simple: we do what it takes to get the job done. We are a team that works together, no one person is more important than the next.
We believe in a team spirit and team effort, we provide a fast paced, fun family atmosphere, where people, and their hard work are celebrated and rewarded. We are looking for an exceptional Sales Coordinator to join our Sales team.
Essential Job Functions
- Answer incoming calls, qualify, and distribute inquiries in a friendly and professional manner.
- Provide support to sales team by researching and refining potential leads, circulating electronic marketing, and participating in sales blitzes as needed.
- Assist with sales efforts by soliciting new business.
- Provide administrative support for the department, including data entry, completion of sales reports, and the accuracy and timely handling of signed contracts and payment information using various sales tools and systems.
- Assist with social media/digital marketing and events.
- Ensure guest’s overall satisfaction by handling all inquiries and concerns in a timely and professional manner.
- Interact positively with customers promoting hotel facilities and services.
- Assist in problem solving to exceed guest’s expectations and ensure success of the department and overall hotel operations.
- Establish strong understanding of customer and market dynamics and requirements.
- Demonstrate proven ability for self-leadership and work well within a team.
- Effectively communicate with guests and other talent members.
- Maintain a clean and safe work area.
- Engage in community and local business organizations.
- Assist when needed in the servicing of meetings/events.
- Provide assistance at the front desk as needed.
- This job description is not an exclusive or exhaustive list of all job functions this position may require.
Job Requirements
1 – 2 years of experience in the hospitality sales industry is required (Marriott preferred, however not required). Lightspeed or other PMS knowledge extremely helpful. This position will require solid judgement, tact, and diplomacy to effectively manage difficult people and situations, while exhibiting a consistent level of professionalism.
The Sales Coordinator will be required to sit, stand for extended periods of time. The position will require lifting to, and exceeding 25 lbs. The position will require proficiency in both written and oral communication.
QUALIFICATIONS
Preferred
Team Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
ABOUT TBC HOTELS
As a part of The Bernstein Companies, TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community. In accordance with this, TBC Hotels was honored to receive consecutive Washington Post Top Workplace Awards in 2018, 2019 and 2020.
The Bernstein Companies is one of the oldest commercial real estate firms in Washington, D.C., and purchased its first hotel in 1982, thus entering the hospitality industry. Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States.
Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about their actions are critical to who TBC Hotels is and how we operate.
RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY
Qualifications
Behaviors
Preferred
Motivations
Preferred
