SENIOR ACCOUNT EXECUTIVE
Job Description:
- Serve as the lead point of contact for all clients on account management matters. Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with clients and employees.
- Developing a technical understanding of our client's product offering and roles.
- Ensure our solutions' timely and successful delivery according to customer needs and objectives.
- Communicate the progress of monthly/quarterly initiatives to the internal team and clients.
- Develop well-researched marketing plans/proposals for clients.
- Prepare monthly reports on account status on a timely basis.
- Monitor the project team to ensure the project is going well.
- Assist with challenging client requests or issue escalations as needed.
- Participate throughout the end-to-end client serving process: from 1st client meeting to proposal, pitching, onboarding, and execution.
- Manage client expectations of timing to ensure that projects are delivered at the highest quality levels, on time, and on budget, while achieving the expected profit for the company.
- Deliver multiple projects effectively (from onboarding to ongoing execution): closely monitor the performance of projects, responsible for quality and output of internal team problem solving, discussing weekly/ monthly/ end-of-project performance reviews with clients.
Requirements:
- 3 years of experience in relevant positions.
- Proficiency in English (must-have)
- BA/BS degree in Business Administration, Sales, Marketing, or relevant fields.
- Solid understanding of business objectives and ability to translate from business objectives to digital KPIs.
- Ability to communicate with stakeholders about the local and global markets and challenges/opportunities.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Good negotiation and presentation skills.
- Detailed-oriented, proactive, patient, good at arranging and following procedures & solving problems.
- Confident and have the ability to present and influence key stakeholders at all levels of an organization, including executive and C-level.
Benefits:
- Salary: Negotiable
- Social Insurance
- Team outings, joining company parties/events, and other exciting activities.
- Supportive working environment.
- 13th-month salary and bonuses.
Location: Ho Hao Hon Street, Co Giang Ward, District 1
Working hours: Mon – Fri, 9 AM – 6 PM
Loại hình công việc: Toàn thời gian
Lương: 15.000.000₫ - 19.000.000₫ một tháng
Khả năng di chuyển đến nơi làm/chuyển nhà:
- Ho Chi Minh City: Có khả năng di chuyển đến nơi làm một cách chắc chắn hoặc lên kế hoạch chuyển nhà trước khi bắt đầu làm việc (Bắt buộc)
