Assistant Pacesetter

 

Overview:

At Risas Dental and Braces, our focus is providing quality and affordable dental care and braces for families everywhere. Our goal is to think and speak a language that patients understand. For this reason, our Company Statement is We Speak Patient™. The result is happier, healthier Patients, and better opportunities for our doctors and team members.

We are currently seeking a qualified candidate to take on the role of Assistant Pacesetter. The Assistant Pacesetter assists their Pacesetter with some of the managerial duties in their office or department, acting on her or his behalf while they are not in the office. In addition to the managerial duties the Assistant Pacesetter has a primary teammate role with related job duties (Dental Assistant, Patient Accounts, or any Support Center role).

Responsibilities:

• Fulfill all the duties of their primary teammate role (dental assistant, patient accounts specialist, support center roles).
• Assist the Pacesetter with managing the time and attendance of the team, which includes building teammate and doctor schedules, editing timecards, tracking overtime, and coaching those who are tardy.
• Assist with staffing the office by initiating the recruiting process, interviewing, following up with recruiting and onboarding new hires.
• Assisting staff with deescalating patients and working to successfully resolve their concerns.
• Support the development of teammates by providing them with training or a mentor and assisting with planning Risas School training sessions.
• Assist the Pacesetter with administrative duties such as expense reports, processing employee changes in ADP, ensure opening and closing duties are completed, assisting with compliance walk throughs, planning parties or spirit week, etc.
• Understand the metrics that impact the office and how teammate behaviors influence the metrics. Assist with driving the continual improvement of the office.
• Address employee behaviors or interpersonal conflicts when Pacesetter is not available and immediate coaching is warranted.
• Understand and support Risas promotions, encouraging and motivating teammates to reach goals, and demonstrate appreciation for teammates.
• Lead by example, acting as a servant leader, in all you do.
• Other duties as assigned.

Qualifications:

Training and development will be provided to help candidates learn everything they need to know about the Assistant Pacesetter role, however, here are some qualifications and attributes you should have before applying for the role:

• Manage workload and prioritize tasks independently
• Ability to exercise discretion and maintain teammate confidentiality
• Ability to succeed in a fast-paced and production-oriented work environment
• Must have excellent customer service skills, including being able to handle escalations
• Welcoming and helpful attitude

Max: USD $20.00/Hr.