SUMMARY
The Cigna Group is a global health Service Company dedicated to helping people improve their health, well-being, and sense of security. The Cigna Global Health Benefits team seeks dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people worldwide at some critical points of their lives. In this pivotal role, Customer Service Representatives effectively handle inquiries from customers, clients, or providers received domestically and internationally via phone and e-mail in a "real-time" contact center environment. The Call Center Customer Service Representative represents the company; our people make all the difference in our success.
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RESPONSIBILITIES
- Answer inbound calls from Medical policy holders regarding insurance claims
- An average of 30-5 0 calls are expected daily
- T ake calls back-to-back while toggling through several applications on multiple screens
- Availab le to attend 100% training and the first 90 days of employment
- Resolve customer complaints through independent problem-solving s kills and one-call resolution
- Understand and striv e to meet or exceed call center metrics while providing excellent consistent customer service
- Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.
- High School diploma or equivalent
- 1 year of customer service experience is required . Call center experience preferred.
- A dedicated workspace with no distractions is required
- Intermediate profi ciency in Microsoft Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain calm and helpful even w hen dealing with difficult situations
- Foster team work and partnership with cross-functional department s to resolve issues and improve customer experience.
For this position, we anticipate offering an hourly rate of 17 - 22 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
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